Shipping & Delivery Policy

Effective Date: August 10, 2026

At Wilkerson Trailers, we are committed to providing a reliable, transparent, and professional delivery experience. This Shipping & Delivery Policy outlines our shipping coverage, order processing procedures, delivery timeframes, shipping charges, tracking procedures, and important delivery requirements for customers in the United States and Canada.

   Shipping Coverage

Wilkerson Trailers currently offers trailer delivery throughout the continental United States and Canada.

Delivery availability may be subject to access, transportation, or logistical restrictions at certain locations. Remote areas, restricted-access properties, or locations that require specialized transportation arrangements may be subject to additional delivery requirements or charges.

If special arrangements are necessary, we will contact you before shipment whenever reasonably possible.

   Order Processing

Orders are processed after the order has been confirmed and full payment has been received.

Our standard pre-shipment process may include:

• Verification of order details

• Final trailer inspection

• Preparation of applicable documentation

• Coordination of transportation

• Delivery scheduling

Standard Processing Time: 1–2 Business Days

Orders are processed Monday through Friday, excluding applicable U.S. public holidays.

Order Cut-Off Time: 5:00 PM Central Time

Orders received after 5:00 PM Central Time will be processed beginning on the next business day.

   Shipping Charges

The standard delivery charge for trailer orders is:

$750 USD

The standard shipping charge covers transportation from our facility to an approved delivery location within our standard delivery regions.

Additional charges may apply when a delivery requires special transportation services, unusual access arrangements, remote-area delivery, or other services outside our standard delivery process.

If additional delivery charges are required, we will communicate the applicable charges and available arrangements before shipment whenever reasonably possible.

For Canadian deliveries, the standard shipping charge does not include applicable customs duties, import taxes, brokerage fees, or other government-imposed charges unless otherwise agreed in writing.

   Estimated Delivery Timeframes

Once your trailer has been processed and dispatched, the estimated transportation time is as follows:

Destination	Delivery Method	Estimated Transit Time
Continental United States	Standard Delivery	5–7 Business Days
Canada	Standard Delivery	5–10 Business Days

Estimated Total Delivery Time

The estimated total delivery timeframe includes both order processing and transportation.

Continental United States

• Order processing: 1–2 business days

• Estimated transit: 5–7 business days

• Estimated total: 6–9 business days

Canada

• Order processing: 1–2 business days

• Estimated transit: 5–10 business days

• Estimated total: 6–12 business days

Delivery timeframes are estimates only and are not guaranteed delivery dates. Actual delivery times may vary depending on weather, road conditions, carrier schedules, transportation conditions, customs processing, destination accessibility, and other circumstances beyond our reasonable control.

   Delivery Appointments

Certain trailer deliveries may require a scheduled delivery appointment.

When an appointment is required, our delivery team or transportation provider will contact you to coordinate an appropriate delivery date and time.

Customers are responsible for ensuring that an authorized person is available to receive the trailer and complete an inspection upon delivery.

   Shipment Tracking

Once your trailer has been dispatched, we will provide shipment confirmation and any available tracking information or delivery updates.

The availability and level of tracking information may vary depending on the transportation provider and delivery method.

If you have questions regarding the status of your shipment, our customer support team is available to assist you.

   Delivery Inspection

Customers are encouraged to carefully inspect their trailer immediately upon delivery and before taking possession of the shipment.

If you identify any of the following:

• Visible transportation or shipping damage

• Missing components or accessories

• An incorrect trailer or product

please notify Wilkerson Trailers within 72 hours of delivery.

Where applicable, please provide photographs and a detailed description of the issue. Prompt notification allows us to investigate the matter and coordinate an appropriate resolution as efficiently as possible.

   Canadian Deliveries

Wilkerson Trailers is pleased to offer delivery to customers throughout Canada.

Customers receiving shipments in Canada may be responsible for applicable:

• Customs duties

• Import taxes

• Brokerage fees

• Provincial or local taxes

• Other government-imposed charges

These charges are not included in the standard $750 USD shipping fee unless expressly stated otherwise in writing.

Customers are responsible for providing accurate delivery information and cooperating with applicable customs, import, and delivery requirements.

   Delivery Address Requirements

Customers are responsible for providing a complete and accurate delivery address, telephone number, and other information necessary to facilitate delivery.

The delivery location must be reasonably accessible to the transportation equipment required to deliver the trailer.

If the specified location presents access, safety, road, or logistical limitations, Wilkerson Trailers may contact the customer to arrange an alternative delivery location or determine whether additional services are required.

Any applicable additional charges will be communicated before shipment whenever reasonably possible.

    Delivery Delays

While we make every reasonable effort to meet our estimated delivery timeframes, unforeseen circumstances may result in delays.

Potential causes of delay may include:

• Severe weather

• Road closures or restrictions

• Transportation disruptions

• Carrier scheduling

• Customs or border processing

• Mechanical or logistical issues

• Circumstances beyond our reasonable control

If we receive information regarding a significant delay affecting your shipment, we will provide available updates and work with the applicable transportation provider to determine the revised delivery timeframe.

    Customer Responsibilities

To help ensure a smooth delivery process, customers are responsible for:

• Providing accurate shipping and contact information

• Ensuring the delivery location is accessible

• Being available or arranging for an authorized representative to receive the trailer

• Inspecting the trailer upon delivery

• Reporting any visible shipping issues within the specified reporting period

Failure to provide accurate information or suitable delivery access may result in delivery delays or additional transportation charges.

    Contact Information

For questions regarding shipping, delivery arrangements, order status, or transportation, please contact our customer support team.

Wilkerson Trailers
233 Meridiana Pkwy Ste 300 PMB 1011
Iowa Colony, TX 77583
United States

Phone: +1 (346) 447-4707
Text: +1 (346) 447-4707
Email: support@wilkersontrailers.com

We appreciate your business and are committed to providing clear communication and dependable service throughout the delivery process.