Refund and Returns Policy
At Wilkerson Trailers, we are committed to providing high-quality new and used trailers backed by honest service and transparent policies. If you need to return a trailer, this Refund & Returns Policy explains your options, eligibility requirements, and the return process.
This policy applies to purchases made by customers in both the United States and Canada, unless otherwise stated.
1. Return Eligibility
We offer a 30-day return period for eligible new and used trailers. The return period begins on the date your trailer is delivered to the address provided in your order.
To qualify for a return, the trailer must:
- Be returned within 30 days of delivery.
- Be in substantially the same condition as when delivered, excluding normal transportation wear.
- Include all original accessories, documentation, and supplied components.
- Not have been modified, damaged through misuse, or altered after delivery.
2. Accepted Return Reasons
Returns may be accepted under the following circumstances.
Order Cancellation
Orders cancelled before shipment will receive a full refund using the original payment method.
If the trailer has already been dispatched, the order will be treated under the standard return policy.
Damaged During Delivery
If your trailer arrives with shipping damage, please notify us within 72 hours of delivery.
After verification, Wilkerson Trailers will, at your choice:
- repair the damage,
- replace the trailer, or
- issue a full refund.
For approved shipping damage claims, Wilkerson Trailers will cover all return transportation costs.
Incorrect Trailer Delivered
If you receive a trailer different from the one you ordered, contact us immediately.
Once confirmed, we will arrange collection of the incorrect trailer and deliver the correct trailer at no additional cost.
Manufacturing Defect
If a manufacturing defect is discovered during the applicable warranty period, please contact us as soon as possible.
Approved warranty claims will be handled according to our Warranty Policy and may include repair, replacement, or another appropriate resolution depending on the nature of the defect.
Change of Mind
If you decide you no longer want the trailer after delivery, you may request a return within the 30-day return period provided the trailer remains in substantially the same condition as delivered.
No restocking fee applies.
Customers are responsible for return transportation costs for change-of-mind returns.
Exchanges
If you would like a different trailer model, size, brand, or configuration, please contact our team.
Where available, we will gladly assist with an exchange. Any applicable price difference or transportation costs will be discussed before processing the exchange.
3. Items Not Eligible for Return
Returns may not be accepted if:
- the trailer has been intentionally modified;
- the trailer has been damaged due to misuse, negligence, or improper operation;
- required accessories or components are missing;
- the return request is submitted after the 30-day return period unless covered under warranty.
4. Return Process
To request a return, please contact our customer support team within the applicable return period.
Please include:
- your full name;
- order number;
- trailer details;
- reason for the return;
- photographs where applicable.
Email:
contact@wilkersontrailers.com
Phone:
+1 (346) 447-4707
Text:
+1 (346) 447-4707
Our team will review your request and provide return instructions.
5. Refund Processing
Once the returned trailer has been received and inspected, we will notify you of the outcome.
If the return is approved, refunds are generally processed within 5–10 business days using the original payment method.
Processing times may vary depending on your financial institution.
6. Return Shipping Costs
Wilkerson Trailers will cover return transportation costs when the return is approved because:
- the trailer arrived damaged during delivery;
- the incorrect trailer was delivered;
- the return is approved under a valid warranty claim.
Customers are responsible for return transportation costs when returning a trailer because of:
- change of mind;
- exchange requests;
- other non-defective returns.
7. Canadian Customers
This Refund & Returns Policy also applies to customers located in Canada.
Canadian customers may be responsible for applicable customs duties, import taxes, brokerage fees, or other government charges associated with the original purchase or return shipment, unless otherwise agreed in writing.
8. Return Address
Wilkerson Trailers
233 Meridiana Pkwy Ste 300 PMB 1011
Iowa Colony, TX 77583
United States
9. Questions
If you have any questions regarding this Refund & Returns Policy, please contact us.
Phone: +1 (346) 447-4707
Text: +1 (346) 447-4707