Refund and Returns Policy

Refund & Returns Policy

Effective Date: August 10, 2026

At Wilkerson Trailers, we are committed to providing customers with clear purchasing, return, and refund terms. This Refund & Returns Policy explains the conditions under which eligible trailer purchases may be returned, the applicable return timeframe, return costs, and the refund process.

This policy applies to eligible purchases made by customers in the United States and Canada, subject to the terms below.

Return Period

Eligible new and used trailers may be returned within 30 calendar days of the delivery date.

The return period begins on the date the trailer is delivered to the delivery address provided with the order.

To qualify for a return, the trailer must:

Be returned within 30 calendar days of delivery.
Be in substantially the same condition as when delivered, excluding normal transportation wear.
Include all original accessories, documentation, and components supplied with the trailer.
Not have been modified, altered, or intentionally damaged after delivery.
Not have been damaged as a result of misuse, negligence, improper operation, or unauthorized modifications.

Certain returns may be subject to the specific terms described below.

Order Cancellation Before Shipment

If you cancel your order before the trailer has been shipped or dispatched, you will receive a full refund of the amount paid using the original payment method.

If the trailer has already been dispatched, the cancellation will be handled as a return under the applicable terms of this policy.

Trailer Damaged During Delivery

Customers should inspect their trailer upon delivery.

If a trailer arrives with visible shipping or transportation damage, please notify Wilkerson Trailers within 72 hours of delivery and provide photographs and a description of the damage when possible.

After the claim has been reviewed and verified, Wilkerson Trailers may provide one of the following resolutions, as applicable:

Repair of the damaged trailer;
Replacement with a comparable trailer; or
A full refund.

When a return is approved because the trailer was damaged during delivery, Wilkerson Trailers will arrange and cover the applicable return transportation costs.

Incorrect Trailer Delivered

If you receive a trailer that is different from the trailer specified in your order, please contact us as soon as possible.

After the error has been confirmed, Wilkerson Trailers will arrange the return or collection of the incorrect trailer and coordinate delivery of the correct trailer.

Customers will not be charged for return transportation or replacement delivery when the incorrect trailer was supplied due to an error on our part.

Manufacturing Defects and Warranty Claims

If you believe your trailer has a manufacturing defect, please contact Wilkerson Trailers as soon as possible.

Manufacturing defects are handled in accordance with the applicable Warranty Policy and warranty terms for the trailer.

Depending on the nature of the verified warranty claim, the available resolution may include repair, replacement, or another remedy provided under the applicable warranty.

Warranty claims are separate from voluntary change-of-mind returns and may be subject to different eligibility requirements.

Change-of-Mind Returns

If you change your mind after receiving your trailer, you may request a return within 30 calendar days of delivery, provided the trailer meets the return conditions in this policy.

For an approved change-of-mind return:

The trailer must be in substantially the same condition as delivered.
All supplied components, accessories, and documentation should be returned with the trailer.
No restocking fee will be charged.
The customer is responsible for the cost of returning the trailer.

Return transportation must be arranged in accordance with the return instructions provided by Wilkerson Trailers.

Exchanges

Customers who wish to exchange a trailer for a different model, size, brand, or configuration may contact our customer support team.

Exchanges are subject to product availability and the applicable return requirements.

Any difference in purchase price and applicable transportation costs will be communicated to the customer before the exchange is processed.

Returns That May Not Qualify

A return may be declined if the trailer:

Has been modified or altered after delivery;
Has been damaged through misuse, negligence, improper operation, or unauthorized modifications;
Is missing required components, accessories, or documentation;
Is returned after the applicable 30-day return period; or
Does not otherwise meet the eligibility requirements of this policy.

This does not affect applicable warranty rights or remedies for qualifying defects.

How to Request a Return

To request a return, contact Wilkerson Trailers within the applicable return period.

Please provide:

Full name;
Order number;
Trailer make, model, or other identifying information;
Reason for the return; and
Photographs or supporting documentation when applicable.

Email: contact@wilkersontrailers.com
Phone: +1 (346) 447-4707
Text: +1 (346) 447-4707

Our customer support team will review the request and provide instructions regarding the return process, including the applicable return transportation arrangements.

Do not ship or transport a trailer back to Wilkerson Trailers without receiving return instructions from our team.

10. Return Transportation Costs

Return transportation costs are determined by the reason for the return.

Wilkerson Trailers Covers Return Transportation When:

The trailer was damaged during delivery and the return has been approved;
The incorrect trailer was delivered; or
The return is approved as part of a valid warranty claim where return transportation is applicable.

Customer Pays Return Transportation When:

The customer is returning the trailer because of a change of mind;
The customer requests an exchange for reasons other than a product defect or fulfillment error; or
The return is otherwise a non-defective voluntary return.

Any applicable return transportation arrangements and estimated costs will be communicated before the return is processed.

Return Inspection

After the returned trailer has been received, Wilkerson Trailers will inspect the trailer to confirm that it meets the applicable return requirements.

The inspection may include verification of:

Trailer condition;
Components and accessories;
Documentation;
Identification and order details; and
Any reported damage or defects.

The customer will be notified of the return decision after the inspection has been completed.

Refunds

For an approved return, Wilkerson Trailers will process the applicable refund using the original payment method.

Refunds are generally processed within 5–10 business days after the returned trailer has been received and the return inspection has been completed.

The time required for the refund to appear in the customer’s account may vary depending on the customer’s bank, credit card issuer, or payment provider.

Any applicable deductions or customer-responsible return transportation costs will be communicated in accordance with this policy before the refund is processed.

Canadian Customers

This Refund & Returns Policy applies to eligible customers in Canada.

Canadian customers may be responsible for applicable customs duties, import taxes, brokerage fees, return-import charges, or other government-imposed fees associated with the original purchase or return shipment, unless otherwise agreed in writing.

Wilkerson Trailers is not responsible for government charges imposed by Canadian or other applicable authorities.

Return Address

Unless otherwise instructed by Wilkerson Trailers, returns should be coordinated through our customer support team before transportation is arranged.

Wilkerson Trailers
233 Meridiana Pkwy Ste 300 PMB 1011
Iowa Colony, TX 77583
United States

Because trailers require specialized transportation, customers should not send or transport a trailer to the address above without first receiving return authorization and instructions from Wilkerson Trailers.

Contact Us

For questions regarding returns, refunds, exchanges, or warranty-related matters, please contact us: