We stand behind the quality and durability of our trailers. We are pleased to offer warranty coverage to provide you with peace of mind regarding your purchase. Please read the following warranty details carefully:
New Trailers
All of our new trailers, including brands like Featherlite, Lakota, Bloomer, and other manufacturers, include a warranty from the manufacturer. Each company has different warranty terms and handles warranty claims in their own specific manner. Freight to and from the manufacturer is generally the responsibility of the owner. There are occasions where warranty work, upon prior approval from the manufacturer, can be performed at local, certified service centers.
Manufacturer Warranty Coverage:
- Coverage terms vary by manufacturer (typically 1-5 years depending on components)
- Structural warranty typically longer than component warranty
- Original owner warranty with possible transfer options
- Specific exclusions apply per manufacturer terms
Warranty Claim Process:
- Contact Wilkerson Trailers first to initiate warranty claim
- We coordinate with manufacturer on your behalf
- Required documentation: purchase receipt, photos, detailed description
- Manufacturer determines coverage and approved repair facilities
Used Trailers
Used trailers in our inventory, at this time, do not come with an extended warranty other than what may be provided from the manufacturers. They are sold “as-is” with the following exceptions:
Our shop inspects every single trailer that we take in trade and will fix or replace any item that is found to have a problem during our inspection process. We do guarantee that everything will be in working order upon purchase and/or delivery of every used trailer we sell.
Used Trailer Guarantee:
- All systems functional at time of delivery
- Safety components inspected and certified
- Basic operational guarantee for 30 days from delivery
- Excludes normal wear items and cosmetic issues
Manufacturer Warranty Transfer: In some cases, manufacturer warranties do transfer to subsequent owners. This is handled on a case-by-case basis and may be subject to a transfer fee charged by the manufacturer. If you have questions about warranty coverage on a particular used trailer, please contact us for specific information.
Warranty Policy Limitations
What Is NOT Covered:
- Normal wear and tear
- Damage from accidents, misuse, or negligence
- Modifications made after purchase
- Damage from improper towing or loading
- Cosmetic issues on used trailers
- Items specifically excluded in manufacturer warranty terms
Customer Responsibilities:
- Proper maintenance and care of trailer
- Following manufacturer recommended service intervals
- Proper loading and towing procedures
- Prompt reporting of warranty issues
- Providing required documentation for claims
Warranty Service Process
Step 1: Contact Wilkerson Trailers Before contacting the manufacturer directly, please reach out to us. We can often resolve issues quickly or guide you through the proper warranty claim process.
Step 2: Documentation Required
- Original purchase receipt from Wilkerson Trailers
- Photos of the issue or defect
- Detailed description of the problem
- Trailer serial number and model information
Step 3: Manufacturer Coordination We will coordinate with the appropriate manufacturer to:
- Verify warranty coverage
- Locate approved service centers
- Arrange for inspection if required
- Facilitate claim approval and repair authorization
Important Warranty Information
Freight and Transportation: Unless specifically covered by manufacturer terms, transportation costs to and from warranty service locations are typically the responsibility of the trailer owner.
Service Locations: Most manufacturers have networks of authorized service centers. We will help locate the nearest facility to your location for warranty service.
Warranty Documentation: Keep all warranty documentation, service records, and your original purchase receipt in a safe place. These documents are required for all warranty claims.
Commercial Use Considerations
Trailers used for commercial purposes may have different warranty terms or limitations. Commercial use typically means:
- Daily hauling operations
- Rental or lease arrangements
- Heavy-duty commercial applications
- Fleet operations
Please discuss commercial use with us before purchase to understand any warranty implications.
Contact for Warranty Support
If you have any questions about warranty coverage on a particular trailer, need to initiate a warranty claim, or require assistance with manufacturer coordination, please contact us:
Phone: [Phone Number] Email: info@wilkersontrailers.com
Address: 1752 Co Rd 10, Weimar, TX 78962, United States Business Hours: Monday-Friday (8:00 AM to 5:00 PM)
When contacting us about warranty issues, please have ready:
- Your trailer serial number
- Purchase date and order number
- Detailed description of the issue
- Photos of the problem (if applicable)
We are committed to helping you resolve any warranty issues quickly and efficiently.